Frequently asked
Questions,
answered.
Collectors
What is Pull Vending?
Pull Vending is an independent retailer that sells trading cards and collectibles through modern automated retail machines placed in convenient, high-traffic locations.
What products do your machines carry?
Machines carry a rotating selection of sealed trading card products and special releases — along with other collectibles. Selection varies by location and availability.
See product categoriesAre products authentic?
We sell sealed product sourced through reputable distribution and supply channels. If you ever have a concern about an item you purchased, contact support with your machine ID and a photo, and our team will look into it.
Where can I find a Pull Vending machine?
Use Find a Machine to search by city or ZIP code, or share your location to see machines near you. We add new locations as we grow.
Find a machineHow often are machines restocked?
Restocking depends on each location and on demand. The Pull Vending team manages inventory for every machine, and each location page shows when its details were last updated.
Can I request a product?
Yes. Send a product request through our contact form. We can't guarantee availability, but collector requests help shape what we stock.
Request a productDo all machines have the same inventory?
No. Inventory varies by location and availability, and selection rotates over time. Each location page lists the product categories that machine typically carries.
Purchases & Support
What payment methods are accepted?
Pull Vending machines are built for cashless checkout. Accepted payment methods — such as credit, debit, and contactless options — are shown on each machine's payment screen.
What happens if I have an issue with a purchase?
Submit a support request with the machine ID, location, time of purchase, and a short description. Our team will review it and follow up by email. Never share your full card number, CVV, or PIN — we will never ask for them.
Get purchase supportI see a pending charge but my product didn't dispense. What now?
Submit a support request with the details of your purchase so we can review it. If you see a pending card authorization, processing times may vary depending on your financial institution.
Report an issueLocation Partners
Can I host a machine at my business?
Yes. Tell us about your location through the host application and our team will review the placement opportunity. All placements are subject to approval.
Apply to hostHow much space does a machine require?
Our machines are designed for a compact footprint. Exact dimensions, clearance, and power needs depend on the machine model — we share specifications and a placement plan during review.
Who services the machines?
Pull Vending handles installation, restocking, routine maintenance, and customer support for the machines we place. Specific responsibilities are outlined in each placement agreement.
Can I suggest a new location?
Absolutely. Use the contact form and choose “Suggest a Location.” Tell us the venue and city — suggestions help us plan where to go next.
Suggest a locationWhat does it cost to host a machine?
Placement terms vary by location. We walk through the details — including any costs and how the partnership is structured — during the review process.
Do we have to manage inventory or payments?
No. Pull Vending manages inventory, restocking, merchandising, and payment processing for the machine. Final responsibilities are defined in the placement agreement.
What do you need from our location?
An approved space for the machine, electrical access if required, and reasonable customer accessibility. We confirm the specifics during a site review.
How long does placement take?
Timing depends on the location, approvals, and logistics. We share an expected timeline once your location has been reviewed.
Is there a placement agreement?
Yes. Placement terms, including the length of the agreement, are discussed during review and may vary by location.
What if a customer has a problem with the machine?
Customers contact Pull Vending directly through our support page, and each machine carries a unique ID so we can identify it quickly. Your staff aren't expected to handle purchase issues.
Still have a question?
Send us a note, or report a purchase issue.