Purchase support

Need help with
a purchase?

Tell us what happened and we'll look into it. Have your machine location and the time of purchase handy.

01 What went wrong?

Product did not dispensePaid, but nothing came outPayment issueCharged twice, declined, or pendingMachine issueScreen, door, or reader not workingWrong productReceived a different itemOtherAnything else

02 The machine

Machine location

Machine IDOptional

Look for the Machine ID label on the front of the machine.

03 The purchase

Date

Approximate timeOptional

Amount chargedOptional

Card last 4Optional

Never share your full card number, CVV, or PIN. We only use the last 4 digits (optional) to help match your transaction. Pull Vending will never ask for full payment details.

04 Details

Describe the issue

Upload a photoOptionalTap to add a photoScreen, receipt, or product

JPG, PNG, WebP, or HEIC · up to 8 MB

05 Contact info

Name

PhoneOptional

If you see a pending card authorization, processing times may vary depending on your financial institution.

Need help witha purchase?

Need help with
a purchase?